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These guidelines explain how reviews, recommends, posts, comments and private messages work on Avenuly, how our leaderboards are worked out, and how to complain about content. They form part of our Terms of Use.
1. Reviews, recommends and posts about businesses
1.1 Write about real experiences
- Review or recommend a business only after you have used it yourself, and describe what happened to you.
- Keep facts and opinions apart. “The noodles were cold and I waited 40 minutes” is fair; accusing a business of a crime, fraud or a health offence needs proof, and is better reported to the authorities.
- Don’t post anyone’s personal details, such as staff names with complaints about them, phone numbers or photos of people who didn’t agree to be shown.
- Only upload photos you took yourself or have permission to use.
1.2 Conflicts of interest
- Owners, staff and their families must not review, recommend or vote for their own business, or vote down or review a competitor.
- If a business gave you anything to review it (a free meal, a discount, a voucher or payment), say so clearly in your post, for example “#gifted” or “I got this meal free”. Businesses must not offer anything in return for a good review or a 👍, or ask for bad reviews to be removed in exchange for a refund.
- Buying, selling or trading reviews, votes, follows or accounts is not allowed.
1.3 What businesses can do
- Reply publicly. A reply from a business’s verified owner is pinned at the top of the comments and labelled “Author”.
- Report a post, comment or review that breaks these guidelines, or send a content complaint (section 4).
- Businesses can’t delete, hide or change members’ reviews, and claiming a page doesn’t change its ratings.
2. How leaderboards and ratings work
- Net recommends. Each 👍 adds one point and each 👎 takes one away. Members can vote once they have confirmed their email, chosen their username, been a member for 7 days and shared one public post that follows these guidelines. Each can vote once per business per day, and only one vote per business is counted from each network each day. Owners can’t vote for their own business or for others in the same industry. “Rising today” and “Rising this month” count votes in that period (Malaysia time), and “Top rated” counts all votes. “Best in each industry” shows the business with the most net recommends in each industry this month.
- Money can’t buy a place. Advertising, Credit, badges, profile perks and claiming a page have no effect on rankings or ratings. Paid placements are shown separately and always labelled “Sponsored”.
- We remove fake votes. Votes from fake or duplicate accounts, bots, or anyone breaking section 1.2 may be removed, which can move a business down. We don’t move businesses by hand for any other reason.
- It’s an opinion, not a certificate. Titles like “Champion” or “Best in …” describe how members voted on Avenuly during that period. They are not an official award, inspection or endorsement by Avenuly or Innovax Solutions.
3. Private messages
- Use Messages to talk to other members and to the Avenuly team. No spam, selling, harassment, threats, scams or sexual content.
- You can block a member from the chat, which stops them writing to you, and report any message you receive.
- Our team doesn’t read members’ private conversations as a routine. When you report a message, we keep a copy of it and the team reviews it. Conversations with the Avenuly team, including announcements we send to members, are seen by our staff.
4. Complaints about content
If you think something on Avenuly is defamatory, untrue about your business, uses your photo or work without permission, or exposes your personal information, you can ask us to look at it, even if you are not a member.
- Quickest: use the Report button next to the post, comment, review, member or message.
- Formal complaint: fill in the content complaint form, or email support@innovaxsolutions.com. Tell us the link to the content, what is wrong with it, who you are (and, for a business, how we can confirm you act for it), and for copyright, where your original work is.
We aim to reply within 3 working days. While we look into it we may hide the content. We remove content that breaks our Terms or the law. Where the facts are disputed, we may leave it up and invite the business to reply, or ask the member who posted it to explain. We don’t edit what members wrote to change its meaning; we either keep it, remove the part that breaks the rules (such as a phone number), or take it down. We may share details with the police or a court when the law requires it.
5. When guidelines are broken
Depending on how serious it is and whether it has happened before, we may remove content, take back votes or Credit, limit what an account can do, or close it. If you think we got it wrong, write to us from Messages → Avenuly team and we will look again.
For questions, content complaints, intellectual property notices, personal data requests, event submissions or business page claims, please contact us. Content complaints can also be sent with the content complaint form.